January 9, 2018
Are there any fans of Doctor Who or Star Trek out there?
Well even if you are not I want to invite you to step into the Tardis with me, to travel into a happy and prosperous 2019!
Okay, now jump back into the Tardis: we are heading back to the present day.
Now you are here at the start of 2018, ask this question:
“What do I need to do this year to make that vision my reality”.
The answer is surprisingly simple but difficult. The first thing you need to do is: Decide that you want to do it. Then only can you go on to make a happy and prosperous
Sounds easy doesn’t it but it’s like wanting to lose weight or get fit;- all those well-meaning intentions that so often fall
Unless you really, really, really mean it, it will not happen. So decide if you are truly serious about making it work because though it is not as hard as you may think it will take stamina and commitment.
You then need to: Identify your Vision and your Values.
Remember, ‘No one can follow an uncertain trumpet.’
Your high-performing team needs a bold and exciting vision, not just to follow, but to buy into. More than that, you need to excite people about the journey.
You need to be clear about your values, your ethos, what matters to you.
This is vital for your high-performing team because you need to recruit to those values whether that be a passion for customer service or protecting the environment. You want to recruit people with a tongue in their head, yes, but those shared values will be the foundation for building a great team.
You then need to Plan.
Once you know where you’re going, once you’ve established what matters to you, start to plan.
Then focus on Creating the best customer journey you can. Identify all the steps from beginning to the end of your customer journey, and the best ways of doing things with the involvement of your team and a loyal customer or two.
Establish ‘the way we do things around here’ for each step to achieve that consistent quality and save waste.
This grows the team towards that goal of self-sufficiency and makes training so much easier.
Learn to manage your team. It is not much of a secret but transforming a business (and sometimes a life), simply by showing you how to build a high performing team is a passion of mine.
As you implement your new vision, I suggest that learning how to manage your team can be anything from a five-minute daily huddle or finding someone doing something great every day and publicly praising them, to a more formal evaluation of the goals you have agreed with them and how they have been delivered.
It is all part of growing that high-performing team and inspiring improved performance.
This is just a taste of how to build a better and exciting future; a snapshot of how it could be achieved.
Here is to your happy and prosperous 2019 and a game-changing 2018.