Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specializes in values driven service for sustained performance. With more than 20 years senior leadership experience in customer service-based businesses. Alan has a track record of success in devising holistic Servicebrand strategies and then using deep operational experience to turn the creative thinking into sustainable, practical reality.
Dr. Alison Whybrow is a Chartered and Registered Psychologist and coach. Transforming leaders and their teams, she works across sectors: from NATO to Community Mental Health, Central Government to Disruptive Technology. She brings academic and practical depth with 20 years of experience working with clients in heavy industry, banking, health and media.